Refund policy

Effective date: September 6, 2026

MYSTERY PRODUCT DISCLOSURE

Every Mystery Drop contains randomly selected, individually packaged merchandise acquired in bulk. Packages are sold as received and may be original, opened, taped, resealed, relabeled, damaged, or associated with a customer return.

Mystery Drop Co. LLC does not open, inspect, test, authenticate, or evaluate the merchandise before shipment. Product type, size, brand, condition, completeness, functionality, compatibility, safety, and retail or resale value are unknown and not guaranteed. Product photographs are representative examples only and do not show the exact packages a customer will receive.

FINAL-SALE POLICY

Because of the unknown and randomized nature of Mystery Drops, all sales are final after fulfillment. We do not accept returns or exchanges because a customer dislikes the contents, receives an unwanted product category, believes the value was insufficient, or receives merchandise that is used, incomplete, damaged, defective, or nonfunctional.

ORDER PROBLEMS

Please contact support@mysterydropco.com within three calendar days of delivery if:

  • You received the wrong Drop size;
  • Your Drop contained fewer packages than advertised;
  • The outer shipping carton arrived materially damaged; or
  • Tracking shows a delivery problem.

Include your order number, an explanation of the issue, photographs of the shipping carton and its contents, and photographs of the shipping label. Keep all packaging while we review the claim.

If Mystery Drop Co. confirms that an order was incorrect or incomplete, we may provide replacement packages, store credit, or a refund, as appropriate. This policy does not limit any rights that cannot legally be waived.

CANCELLATIONS

Cancellation requests must be sent to support@mysterydropco.com before the order is processed or fulfilled. A cancellation is not guaranteed after packing begins. Orders that have already been fulfilled or transferred to a carrier cannot be canceled.

REFUNDS

Approved refunds are issued to the original payment method. Banks and card providers may require additional time to post the refund. Original shipping charges are nonrefundable unless the refund results from an error by Mystery Drop Co.

LOST OR STOLEN PACKAGES

Contact us if tracking does not show delivery within the carrier’s expected timeframe. We will review the tracking information and assist with an appropriate carrier claim.

Mystery Drop Co. is not responsible for packages that a carrier confirms were delivered to the address provided at checkout. However, please contact us promptly so we can help review the circumstances and available carrier options.

CONTACT

Mystery Drop Co. LLC
Email: support@mysterydropco.com
Website: https://mysterydropco.com