Shipping policy
Effective date: September 6, 2026
ORDER PROCESSING
Orders are normally processed within two to four business days, excluding weekends and holidays. Processing time is the time required to prepare an order before it is transferred to the carrier and does not include carrier transit time.
If we cannot ship within the stated timeframe, we will contact the customer regarding the delay and provide the options required by applicable law.
SHIPPING RATES
Shipping charges are calculated and displayed at checkout based on the destination, package dimensions, shipment weight, and available carrier services. Shipping charges are separate from the product price unless a promotion expressly states otherwise.
DELIVERY ESTIMATES
Carrier delivery estimates begin after the order is transferred to the carrier. Estimates are not guarantees and may be affected by weather, carrier disruptions, holidays, address problems, or other circumstances outside our control.
TRACKING
When tracking is available, customers will receive tracking information using the email address provided at checkout. Tracking may require additional time to update after the carrier receives the shipment.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address. Please contact support@mysterydropco.com immediately if an address correction is needed.
We cannot guarantee an address can be changed after processing begins. Additional carrier charges caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility where permitted by law.
DAMAGED SHIPMENTS
If the outer shipping carton arrives materially damaged, photograph the carton, shipping label, internal packaging, and contents before discarding anything. Contact support@mysterydropco.com within three calendar days of delivery.
Packaging on the individual mystery items may already be opened, taped, resealed, relabeled, worn, or damaged before being placed in the Mystery Drop. This existing condition is part of the disclosed nature of the product and is different from damage to the outer shipping carton during delivery.
LOST PACKAGES
Contact us if tracking does not show delivery within the carrier’s expected timeframe. We will review the shipment and assist with an appropriate carrier claim.
If tracking shows the package was delivered but it cannot be located, customers should check around the delivery location, ask household members or neighbors, and contact the carrier. Please also contact us so we can help review available options.
SHIPPING AREA
We ship only to destinations made available during checkout. Available carriers and services may vary by address.
CONTACT
Mystery Drop Co. LLC
Email: support@mysterydropco.com
Website: https://mysterydropco.com